We respect your privacy and are committed to protecting it through our
compliance with this privacy policy (“Policy”). This Policy describes the
types of information we may collect from you or that you may provide
(“Personal Information”) on the https://hollywoodtainment.com/ website (“Website”
or “Service”) and any of its related products and services (collectively,
“Services”), and our practices for collecting, using, maintaining,
protecting, and disclosing that Personal Information. It also describes the
choices available to you regarding our use of your Personal Information
and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or
“your”) and Hollywoodtainment. (“Hollywoodtainment”, “we”, “us”
or “our”). If you are entering into this agreement on behalf of a business
or other legal entity, you represent that you have the authority to bind
such entity to this agreement, in which case the terms “User”, “you” or
“your” shall refer to such entity. If you do not have such authority, or if
you do not agree with the terms of this agreement, you must not accept
this agreement and may not access and use the Website and Services.
By accessing and using the Website and Services, you acknowledge
that you have read, understood, and agree to be bound by the terms of
this Policy. This Policy does not apply to the practices of companies that
we do not own or control, or to individuals that we do not employ or
manage.
Automatic collection of information
When you open the Website, our servers automatically record
information that your browser sends. This data may include information
such as your device’s IP address, browser type, and version, operating
system type and version, language preferences or the webpage you
were visiting before you came to the Website and Services, pages of the
Website and Services that you visit, the time spent on those pages, the
information you search for on the Website, access times and dates, and
other statistics.
Information collected automatically is used only to identify potential
cases of abuse and establish statistical information regarding the usage
and traffic of the Website and Services. This statistical information is not
otherwise aggregated in such a way that would identify any particular
user of the system.
Collection of personal information
You can access and use the Website and Services without telling us who
you are or revealing any information by which someone could identify
you as a specific, identifiable individual. If, however, you wish to use
some of the features offered on the Website, you may be asked to
provide certain Personal Information (for example, your name and e-mail
address).
We receive and store any information you knowingly provide to us when
you create an account, publish content, make a purchase, or fill any
online forms on the Website. When required, this information may
include the following:
● Account details (such as user name, unique user ID, password,
etc)
● Contact information (such as email address, phone number, etc)
● Basic personal information (such as name, country of residence,
etc)
● Payment information (such as credit card details, bank details, etc)
● Geolocation data of your device (such as latitude and longitude)
● Any other materials you willingly submit to us (such as articles,
images, feedback, etc)
Some of the information we collect is directly from you via the Website
and Services. However, we may also collect Personal Information about
you from other sources such as public databases, social media
platforms, third-party data providers, and our joint marketing partners.
Personal Information we collect from other sources may include
demographic information, such as age and gender, device information,
such as IP addresses, location, such as city and state, and online
behavioral data, such as information about your use of social media
websites, page view information and search results and links.
You can choose not to provide us with your Personal Information, but
then you may not be able to take advantage of some of the features on
the Website. Users who are uncertain about what information is
mandatory are welcome to contact us.
Privacy of children
We do not knowingly collect any Personal Information from children
under the age of 18. If you are under the age of 18, please do not submit
any Personal Information through the Website and Services. If you have
reason to believe that a child under the age of 18 has provided Personal
Information to us through the Website and Services, please contact us to
request that we delete that child’s Personal Information from our
Services.
We encourage parents and legal guardians to monitor their children’s
Internet usage and to help enforce this Policy by instructing their children
never to provide Personal Information through the Website and Services
without their permission. We also ask that all parents and legal
guardians overseeing the care of children take the necessary
precautions to ensure that their children are instructed to never give out
Personal Information when online without their permission.
Use and processing of collected information
We act as a data controller and a data processor in terms of the GDPR
when handling Personal Information, unless we have entered into a data
processing agreement with you in which case you would be the data
controller and we would be the data processor.
Our role may also differ depending on the specific situation involving
Personal Information. We act in the capacity of a data controller when
we ask you to submit your Personal Information that is necessary to
ensure your access and use of the Website and Services. In such
instances, we are a data controller because we determine the purposes
and means of the processing of Personal Information and we comply
with data controllers’ obligations set forth in the GDPR.
We act in the capacity of a data processor in situations when you submit
Personal Information through the Website and Services. We do not own,
control, or make decisions about the submitted Personal Information,
and such Personal Information is processed only in accordance with
your instructions. In such instances, the User providing Personal
Information acts as a data controller in terms of the GDPR.
In order to make the Website and Services available to you, or to meet a
legal obligation, we may need to collect and use certain Personal
Information. If you do not provide the information that we request, we
may not be able to provide you with the requested products or services.
Any of the information we collect from you may be used for the following
purposes:
● Create and manage user accounts
● Fulfill and manage orders
● Deliver products or services
● Improve products and services
● Send administrative information
● Send marketing and promotional communications
● Send product and service updates
● Respond to inquiries and offer support
● Request user feedback
● Improve user experience
● Post customer testimonials
● Deliver targeted advertising
● Administer prize draws and competitions
● Enforce terms and conditions and policies
● Protect from abuse and malicious users
● Respond to legal requests and prevent harm
● Run and operate the Website and Services
Processing your Personal Information depends on how you interact with
the Website and Services, where you are located in the world and if one
of the following applies: (i) you have given your consent for one or more
specific purposes; this, however, does not apply, whenever the
processing of Personal Information is subject to California Consumer
Privacy Act or European data protection law; (ii) provision of information
is necessary for the performance of an agreement with you and/or for
any pre-contractual obligations thereof; (iii) processing is necessary for
compliance with a legal obligation to which you are subject; (iv)
processing is related to a task that is carried out in the public interest or
in the exercise of official authority vested in us; (v) processing is
necessary for the purposes of the legitimate interests pursued by us or
by a third party. We may also combine or aggregate some of your
Personal Information in order to better serve you and to improve and
update our Website and Services.
We rely on the following legal bases as defined in the GDPR upon which
we collect and process your Personal Information:
● User’s consent
● Personal Information is already publicly available
Note that under some legislations we may be allowed to process
information until you object to such processing by opting out, without
having to rely on consent or any other of the legal bases above. In any
case, we will be happy to clarify the specific legal basis that applies to
the processing, and in particular whether the provision of Personal
Information is a statutory or contractual requirement or a requirement
necessary to enter into a contract.
Payment processing
In case of Services requiring payment, you may need to provide your
credit card details or other payment account information, which will be
used solely for processing payments. We use third-party payment
processors (“Payment Processors”) to assist us in processing your
payment information securely.
Payment Processors adhere to the latest security standards as managed
by the PCI Security Standards Council, which is a joint effort of brands
like Visa, MasterCard, American Express, and Discover. Sensitive and
private data exchange happens over an SSL-secured communication
channel and is encrypted and protected with digital signatures, and the
Website and Services are also in compliance with strict vulnerability
standards in order to create as secure of an environment as possible for
Users. We will share payment data with the Payment Processors only to
the extent necessary for the purposes of processing your payments,
refunding such payments, and dealing with complaints and queries
related to such payments and refunds.
Please note that the Payment Processors may collect some Personal
Information from you, which allows them to process your payments (e.g.,
your email address, address, credit card details, and bank account
number) and handle all the steps in the payment process through their
systems, including data collection and data processing. The payment
Processors’ use of your Personal Information is governed by their
respective privacy policies which may or may not contain privacy
protections as protective as this Policy. We suggest that you review their
respective privacy policies.
Managing information
You are able to delete certain Personal Information we have about you.
The Personal Information you can delete may change as the Website
and Services change. When you delete Personal Information, however,
we may maintain a copy of the unrevised Personal Information in our
records for the duration necessary to comply with our obligations to our
affiliates and partners, and for the purposes described below. If you
would like to delete your Personal Information or permanently delete
your account, you can do so on the settings page of your account on the
Website or simply by contacting us.
Disclosure of information
Depending on the requested Services or as necessary to complete any
transaction or provide any Service you have requested, we may share
your information with our trusted subsidiaries and joint venture partners,
affiliates, contracted companies, and service providers (collectively,
“Service Providers”) we rely upon to assist in the operation of the
Website and Services available to you and whose privacy policies are
consistent with ours or who agree to abide by our policies with respect to
Personal Information. We will not share any information with unaffiliated
third parties.
Service Providers are not authorized to use or disclose your information
except as necessary to perform services on our behalf or comply with
legal requirements. Service Providers are given the information they
need only in order to perform their designated functions, and we do not
authorize them to use or disclose any of the provided information for
their own marketing or other purposes. We will share and disclose your
information only with the following categories of Service Providers:
● Advertising networks
● Affiliate programs
● Cloud computing services
● Communication and collaboration services
● Data storage services
● Financial services
● Government agencies
● Order fulfillment services
● Performance monitoring services
● Product engineering and design services
● Sales and marketing services
● Social networks
● User authentication services
● Website hosting service providers
We may also disclose any Personal Information we collect, use or
receive if required or permitted by law, such as to comply with a
subpoena or similar legal process, and when we believe in good faith
that disclosure is necessary to protect our rights, protect your safety or
the safety of others, investigate fraud or respond to a government
request.
In the event, we go through a business transition, such as a merger or
acquisition by another company, or sale of all or a portion of its assets,
your user account and your Personal Information will likely be among
the assets transferred.
Retention of information
We will retain and use your Personal Information for the period
necessary to comply with our legal obligations, to enforce our
agreements, resolve disputes, and unless a longer retention period is
required or permitted by law up to a maximum of 120 months.
We may use any aggregated data derived from or incorporating your
Personal Information after you update or delete it, but not in a manner
that would identify you personally. Once the retention period expires,
Personal Information shall be deleted. Therefore, the right to access, the
right to erasure, the right to rectification, and the right to data portability
cannot be enforced after the expiration of the retention period.
Transfer of information
Depending on your location, data transfers may involve transferring and
storing your information in a country other than your own, including the
USA. The transfer of your Personal Information to countries outside the
European Union will be made only if you have explicitly consented to it or in the cases provided for by the GDPR and will be processed in your interest.
You are entitled to learn about the legal basis of information transfers to
a country outside the European Union or to any international
organization governed by public international law or set up by two or
more countries, such as the UN, and about the security measures taken
by us to safeguard your information. If any such transfer takes place, you
can find out more by checking the relevant sections of this Policy or
inquire with us using the information provided in the contact section.
Data protection rights under the GDPR
If you are a resident of the European Economic Area (“EEA”), you have
certain data protection rights and we aim to take reasonable steps to
allow you to correct, amend, delete, or limit the use of your Personal
Information. If you wish to be informed what Personal Information we
hold about you and if you want it to be removed from our systems,
please contact us. In certain circumstances, you have the following data
protection rights:
(i) You have the right to withdraw consent where you have previously
given your consent to the processing of your Personal Information. To
the extent that the legal basis for our processing of your Personal
Information is consent, you have the right to withdraw that consent at
any time. Withdrawal will not affect the lawfulness of processing before
the withdrawal.
(ii) You have the right to learn if your Personal Information is being
processed by us, obtain disclosure regarding certain aspects of the
processing, and obtain a copy of your Personal Information undergoing
processing.
(iii) You have the right to verify the accuracy of your information and ask
for it to be updated or corrected. You also have the right to request us to
complete the Personal Information you believe is incomplete.
(iv) You have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent. Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us, or for the purposes of the legitimate
interests pursued by us, you may object to such processing by providing
a ground related to your particular situation to justify the objection. You
must know that, however, should your Personal Information be
processed for direct marketing purposes, you can object to that
processing at any time without providing any justification. To learn
whether we are processing Personal Information for direct marketing
purposes, you may refer to the relevant sections of this Policy.
(v) You have the right, under certain circumstances, to restrict the
processing of your Personal Information. These circumstances include:
the accuracy of your Personal Information is contested by you and we
must verify its accuracy; the processing is unlawful, but you oppose the
erasure of your Personal Information and request the restriction of its
use instead; we no longer need your Personal Information for the
purposes of the processing, but you require it to establish, exercise or
defend your legal claims; you have objected to processing pending the
verification of whether our legitimate grounds override your legitimate
grounds. Where processing has been restricted, such Personal
Information will be marked accordingly and, with the exception of
storage, will be processed only with your consent or for the
establishment, to exercise or defense of legal claims, for the protection
of the rights of another natural, or legal person or for reasons of
important public interest.
(vi) You have the right, under certain circumstances, to obtain the
erasure of your Personal Information from us. These circumstances
include: the Personal Information is no longer necessary in relation to
the purposes for which it was collected or otherwise processed; you
withdraw consent to consent-based processing; you object to the
processing under certain rules of applicable data protection law; the
processing is for direct marketing purposes, and the personal data have
been unlawfully processed. However, there are exclusions of the right to
erasure such as where processing is necessary: for exercising the right
of freedom of expression and information; For compliance with a legal
obligation; or for the establishment, to exercise or defense of legal
claims.
(vii) You have the right to receive your Personal Information that you
have provided to us in a structured, commonly used, and
machine-readable format and, if technically feasible, to have it
transmitted to another controller without any hindrance from us, provided
that such transmission does not adversely affect the rights and freedoms
of others.
(viii) You have the right to complain to a data protection authority about
our collection and use of your Personal Information. If you are not
satisfied with the outcome of your complaint directly with us, you have
the right to lodge a complaint with your local data protection authority.
For more information, please contact your local data protection authority
in the EEA. This provision is applicable provided that your Personal
Information is processed by automated means and that the processing is
based on your consent, on a contract which you are part of, or on
pre-contractual obligations thereof.
California privacy right
Consumers residing in California are afforded certain additional rights
with respect to their Personal Information under the California Consumer
Privacy Act (“CCPA”). If you are a California resident, this section applies
to you.
In addition to the rights as explained in this Policy, California residents
who provide Personal Information as defined in the statute to obtain
Services for personal, family, or household use are entitled to request
and obtain from us, once a calendar year, information about the
categories and specific pieces of Personal Information we have collected
and disclosed.
Furthermore, California residents have the right to request deletion of
their Personal Information or opt-out of the sale of their Personal
Information which may include selling, disclosing, or transferring
Personal Information to another business or a third party for monetary or
other valuable consideration. To do so, simply contact us. We will not
discriminate against you if you exercise your rights under the CCPA.
How to exercise your rights
Any requests to exercise your rights can be directed to us through the
contact details provided in this document. Please note that we may ask
you to verify your identity before responding to such requests. Your
request must provide sufficient information that allows us to verify that
you are the person you are claiming to be or that you are the authorized
representative of such person. If we receive your request from an
authorized representative, we may request evidence that you have
provided such an authorized representative with power of attorney or
that the authorized representative otherwise has valid written authority to
submit requests on your behalf.
You must include sufficient details to allow us to properly understand the
request and respond to it. We cannot respond to your request or provide
you with Personal Information unless we first verify your identity or
authority to make such a request and confirm that the Personal
Information relates to you.
Cookies
Our Website and Services use “cookies” to help personalize your online
experience. A cookie is a text file that is placed on your hard disk by a
web page server. Cookies cannot be used to run programs or deliver
viruses to your computer. Cookies are uniquely assigned to you, and can
only be read by a web server in the domain that issued the cookie to
you. You may learn more about cookies and how they work in this guide.
We may use cookies to collect, store, and track information for security
and personalization, and for statistical purposes. For further information
on the cookies we collect and their purpose, see our cookie policy.
Please note that you have the ability to accept or decline cookies. Most
web browsers automatically accept cookies by default, but you can
modify your browser settings to decline cookies if you prefer.
Data Analytics
Our Website and Services may use third-party analytics tools that use
cookies, web beacons, or other similar information-gathering
technologies to collect standard internet activity and usage information.
The information gathered is used to compile statistical reports on User
activity such as how often users visit our Website and Services, what
pages they visit and for how long, etc. We use the information obtained
from these analytics tools to monitor the performance and improve our
Website and Services.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to
websites you visit that you do not want to have your online activity
tracked. Tracking is not the same as using or collecting information in
connection with a website. For these purposes, tracking refers to
collecting personally identifiable information from consumers who use or
visit a website or online service as they move across different websites
over time. How browsers communicate the Do Not Track signal is not yet
uniform. As a result, the Website and Services are not yet set up to
interpret or respond to Do Not Track signals communicated by your
browser. Even so, as described in more detail throughout this Policy, we
limit our use and collection of your Personal Information.
Advertisements
We may display online advertisements and we may share aggregated
and non-identifying information about our customers that we or our
advertisers collect through your use of the Website and Services. We do
not share personally identifiable information about individual customers
with advertisers. In some instances, we may use this aggregated and
non-identifying information to deliver tailored advertisements to the
intended audience.
We may also permit certain third-party companies to help us tailor
advertising that we think may be of interest to users and to collect and
use other data about User activities on the Website. These companies
may deliver ads that might place cookies and otherwise track User
behavior.
Social media features
Our Website and Services may include social media features, such as
the Facebook and Twitter buttons, Share This buttons, etc (collectively,
“Social Media Features”). These Social Media Features may collect your
IP address, what page you are visiting on our Website and Services, and
may set a cookie to enable Social Media Features to function properly.
Social Media Features are hosted either by their respective providers or
directly on our Website and Services. Your interactions with these Social
Media Features are governed by the privacy policy of their respective
providers.
Email marketing
We offer electronic newsletters to which you may voluntarily subscribe at
any time. We are committed to keeping your e-mail address confidential
and will not disclose your email address to any third parties except as
allowed in the information use and processing section or for the
purposes of utilizing a third-party provider to send such emails. We will
maintain the information sent via e-mail in accordance with applicable
laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will
clearly state who the e-mail is from and provide clear information on how
to contact the sender. You may choose to stop receiving our newsletter
or marketing emails by following the unsubscribe instructions included in
these emails or by contacting us. However, you will continue to receive
essential transactional emails.
Push notifications
We offer push notifications to which you may also voluntarily subscribe
at any time. To make sure push notifications reach the correct devices,
we use a third-party push notifications provider who relies on a device
token unique to your device which is issued by the operating system of
your device. While it is possible to access a list of device tokens, they
will not reveal your identity, your unique device ID, or your contact
information to us or our third-party push notifications provider. We will
maintain the information sent via e-mail in accordance with applicable
laws and regulations. If, at any time, you wish to stop receiving push
notifications, simply adjust your device settings accordingly.
Affiliate links
We may engage in affiliate marketing and have affiliate links present on
the Website and Services for the purpose of being able to offer you
related or additional products and services. If you click on an affiliate
link, a cookie will be placed on your browser to track any sales for
purposes of commissions.
Links to other resources
The Website and Services contain links to other resources that are not
owned or controlled by us. Please be aware that we are not responsible
for the privacy practices of such other resources or third parties. We
encourage you to be aware when you leave the Website and Services
and to read the privacy statements of each and every resource that may
collect Personal Information.
Information security
We secure information you provide on computer servers in a controlled,
secure environment, protected from unauthorized access, use, or
disclosure. We maintain reasonable administrative, technical, and
physical safeguards in an effort to protect against unauthorized access,
use, modification, and disclosure of Personal Information in our control
and custody. However, no data transmission over the Internet or wireless
network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you
acknowledge that (i) there are security and privacy limitations of the
Internet which are beyond our control; (ii) the security, integrity, and
privacy of any and all information and data exchanged between you and
the Website and Services cannot be guaranteed; and (iii) any such
information and data may be viewed or tampered with in transit by a third
party, despite best efforts.
As the security of Personal Information depends in part on the security of
the device you use to communicate with us and the security you use to
protect your credentials, please take appropriate measures to protect
this information.
Data breach
In the event we become aware that the security of the Website and
Services has been compromised or Users’ Personal Information has
been disclosed to unrelated third parties as a result of external activity,
including, but not limited to, security attacks or fraud, we reserve the
right to take reasonably appropriate measures, including, but not limited
to, investigation and reporting, as well as notification to and cooperation
with law enforcement authorities. In the event of a data breach, we will
make reasonable efforts to notify affected individuals if we believe that
there is a reasonable risk of harm to the User as a result of the breach or
if notice is otherwise required by law. When we do, we will send you an
email.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the
Website and Services at any time at our discretion. When we do, we will
revise the updated date at the bottom of this page. We may also provide
notice to you in other ways at our discretion, such as through the contact
information you have provided.
An updated version of this Policy will be effective immediately upon the
posting of the revised policy unless otherwise specified. Your continued
use of the Website and Services after the effective date of the revised
Policy (or such other act specified at that time) will constitute your
consent to those changes. However, we will not, without your consent,
use your Personal Information in a manner materially different than what
was stated at the time your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its
terms and conditions. By accessing and using the Website and Services
and submitting your information you agree to be bound by this Policy. If
you do not agree to abide by the terms of this Policy, you are not
authorized to access or use the Website and Services.
Contacting us
If you have any questions, concerns, or complaints regarding this Policy,
the information we hold about you, or if you wish to exercise your rights,
we encourage you to contact us using the details below
https://hollywoodtainment.com/contact-us/
[email protected]
[email protected]
We will attempt to resolve complaints and disputes and make every
reasonable effort to honor your wish to exercise your rights as quickly as
possible and in any event, within the timescales provided by applicable
data protection laws.
This document was last updated on 23 April 2023
